Sales Policy for Heaternovalux

Effective Date: December 9, 2024

At Heaternovalux, we are committed to offering high-quality products and ensuring a smooth and efficient shopping experience. By using our website and purchasing from us, you agree to be bound by the terms and conditions outlined in this Sales Policy. Please review the following information before placing your order.

1. Product Availability

  • Availability: All products available on Heaternovalux are subject to availability. While we strive to keep our inventory updated in real-time, certain items may be temporarily out of stock due to demand fluctuations or supply chain issues. If a product is unavailable after placing an order, we will notify you immediately by email, and you will be given the option to cancel your order or select a substitute item.

  • Backordered Items: In the event that a product is on backorder, we will provide you with an estimated shipping date. You will have the option to wait for the product to arrive, request a refund, or choose an alternative product.

2. Pricing and Payment

  • Pricing Information: All prices listed on Heaternovalux are in U.S. Dollars (USD) and may change without prior notice. While we make every effort to ensure that the prices on our website are accurate, there may be occasional errors. In such cases, we reserve the right to correct pricing mistakes, and you will be notified of any changes before the transaction is completed.

  • Payment Methods: We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. All transactions are processed securely using encryption technology to protect your financial information.

  • Taxes and Shipping Fees: Sales tax, shipping fees, and other charges (if applicable) will be added to your total order cost during checkout. The total charges will be clearly displayed before you complete your purchase.

3. Order Processing and Shipping

  • Order Confirmation: After placing your order, you will receive an order confirmation email that outlines the details of your purchase. Please review this email carefully to ensure that all information is correct.

  • Processing Time: Orders are typically processed within 1-2 business days of receiving payment, excluding weekends and holidays. You will receive a shipping confirmation email once your order has been shipped, along with tracking information if available.

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping, depending on your location and preference. Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

  • International Shipping: We currently ship within the United States and internationally. International orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer.

4. Order Cancellations

  • Cancellation Policy: If you need to cancel your order, please contact our customer service team as soon as possible. Orders that have not yet been processed or shipped may be canceled for a full refund. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the item arrives.

5. Return and Refund Policy

  • Returns and Exchanges: If you are not satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Return Policy for full details on how to return products.

  • Refunds: Refunds will be issued to the original method of payment once the returned item is received and inspected. Please note that shipping costs are non-refundable.

6. Limitation of Liability

  • Disclaimer of Liability: Heaternovalux is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product in question.

  • Product Usage: All products purchased from Heaternovalux should be used according to the manufacturer’s instructions. We are not responsible for misuse, accidents, or damages caused by improper use of our products.

7. Customer Support

We are committed to providing excellent customer service. If you have any questions or concerns regarding our products, your order, or our policies, please contact us:

Contact Information:

Thank you for choosing Heaternovalux. We appreciate your business and are here to ensure your shopping experience is as easy and enjoyable as possible.